Terms and Conditions

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Please note that our Terms and Conditions are subject to change and can be amended at any given time.

GENERAL RULES:

  • All bookings need to be done per e-mail or our online booking form.
  • Amendments and cancellations need to be done per e-mail.
  • All activities at Roidina are at your own risk.
  • Bookings for activities to be done on day of arrival.
  • Children under the age of 14 years must be under strict supervision.
  • A prove of age will be required for pensioners to apply for special rates.
  • Please make sure that all personal items are removed from the room on the day of check out for Roidina will not be held responsible for goods left behind.
  • Special requests must be specify and we shall do our best endeavors to accommodate such requests, but it does not guarantee that we can.
  • All rooms have Mini bars and a price list is displayed in the rooms.
  • The stock in the mini bar will be checked and restocked by housekeeping every morning between 8 am and 9 am.
  • Any items taken from the mini bar will be billed to your account on the day of check-out.
  • Our prices are fixed and are subject to change and can be amended at any given time.
  • Guests need to contact us 72 hours in advance, should they wish to land on our landing strip.
  • Guest will be picked up and transported to the lodge according to bookings.
  • Signing of indemnity forms is mandatory on day of check-in. Guests will not be allowed on any activities, should indemnity not be signed.

 

PAYMENT TERMS:

  • Proof of payment must be faxed or emailed.
  • We accept cash payments only in Namibian dollars and South African Rand, electronic transfer and credit card (VISA and MASTER card).
  • Access to internet banking will be allowed.
  • All bills must be settled before departure.
  • Reference no. or invoice no. must be on all payments made by internet banking or direct deposit.
  • All prices are quoted in Namibian dollars and inclusive of 15 % VAT and the 1 % bed LEVY.
  • Payment in approved currency will be accepted at the rate of exchange of the bankers of Namibia at the time of the receipt of payment.
  • Any shortfall resulting in exchange fluctuations will be for the account of the customer.
  • Verify yourself that the invoice received is correct before doing a payment.
  • All extra’s will be paid on date of departure.

 

RACK RATES AND STO RATES

Please contact the office or email for more information regarding the prices
** Triple Rooms
** Double Rooms
** Single Rooms
** Old Farm House – family room
** Suite

**Guide Rooms

 

BOOKINGS IN ADVANCE

Remember to do the bookings for your year-end function early to avoid disappointments.
** year end functions
** birthdays
** honeymoon
** team building for men or women

 

BANK DETAILS:

Francole Trust T/A Roidina Safari Lodge
Bank: Bank Windhoek
Branch: 48 58 73
Account Number: 800 412 0121
Swift Code: BWLINANX

 

CANCELLATIONS RULES:

  •  0 - 7 days prior to arrival - 100% of total payment will be with held
  •  8 - 20 days prior to arrival - 30 % of total payment will be with held
  •  21 days prior to arrival - free of charge
  • Penalties are applicable to cancellation of all bookings provisional or confirmed within above period